Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Bedrok Media LLC (“Bedrok Media,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information through the website treeszip.com (the “Website”).

We are a United States limited liability company and the entity responsible for compliance with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular consumer or household. This includes technical data such as IP addresses and device identifiers.

By using this Website, submitting an enquiry, or initiating a call through this Website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Bedrok Media LLC operates treeszip.com as a lead-generation and referral website connecting consumers in the United States with independent, third-party tree service companies (“Local Operators”).

Bedrok Media owns all underlying intellectual property, technology, and systems and performs all technical services directly, including advertising, campaign execution, lead-generation, call routing, and platform infrastructure.

Bedrok Media is the sole data controller for personal information collected through this Website. All obligations to you under this Privacy Policy are owed by Bedrok Media LLC.

3. What Information We Collect

We collect only the information reasonably necessary to connect you with a suitable Local Operator. This includes:

Enquiry data:

• Your name, phone number, property address or approximate location, and description of your tree service needs.

Call data:

• Audio recordings of calls made through numbers displayed on this Website (where you have consented), together with call metadata including phone number, call duration, timestamps, and call outcome.

Technical data:

• Device type, browser information, IP address, and usage timestamps.

We do not collect sensitive personal information (such as health, racial, religious, or financial information) unless you voluntarily disclose it in the course of describing your tree service needs. Any such information is used only for service fulfilment and is not shared beyond what is necessary for that purpose.

We do not knowingly collect personal information from individuals under 18 years of age.

4. How We Collect Your Information

We collect your personal information:

• Directly from you when you submit an enquiry form, tap a call button, or dial a number displayed on this Website.
• Automatically through cookies and similar tracking technologies when you browse the Website (see Section 10).

We do not purchase personal information from third-party data brokers or collect information about you from sources unrelated to your tree service enquiry.

5. How We Use Your Information

By using this Website, submitting an enquiry, or initiating a call, you provide express consent for us to use your personal information to:

• Connect you with suitable Local Operators by sharing your enquiry and contact details with them.
• Record, review, and analyse calls for lead qualification, quality assurance, fraud prevention, billing verification, and service improvement.
• Contact you about your tree service enquiry via phone, SMS, or email.
• Send you marketing communications about related services or offers, where you have separately consented to this (you can withdraw this consent at any time without affecting your original service request).
• Comply with applicable legal obligations, enforce our Terms of Service, and protect the rights and safety of Bedrok Media, our users, and third parties.

We will not use your personal information for an unrelated secondary purpose without your consent, unless permitted by applicable law. We do not sell your personal information to third parties for their independent use or marketing.

6. Disclosure of Your Information

We may disclose your personal information to:

• Local Operators: Independent tree service companies in your area, for the purpose of fulfilling your service request.
• Authorised vendors and service providers: Including analytics, advertising, infrastructure, and call routing vendors operating in the United States and other jurisdictions, under confidentiality and data protection obligations.
• Government agencies, regulators, or law enforcement: Where required or permitted by applicable US federal or state law.
• A successor entity: In connection with a sale, merger, or restructure of our business, with appropriate privacy protections in place.

We do not sell your personal information.

7. TCPA Consent and Communications

By submitting your contact information or initiating a call through this Website, you expressly consent, pursuant to the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable state law, to receive:

• Telephone calls (including autodialed or pre-recorded calls) from Bedrok Media and/or Local Operators.
• Text messages (SMS) from Bedrok Media and/or Local Operators.

This consent is not a condition of purchasing any goods or services. Standard message and data rates may apply.

You may withdraw consent at any time by replying STOP to any SMS, clicking unsubscribe in any email, or contacting us at the details in Section 16.

8. Call Recording

Phone calls initiated through numbers displayed on this Website may be recorded, monitored, transcribed, and analysed for quality assurance, lead qualification, training, billing verification, and service matching.

By initiating a call through this Website, you expressly consent to recording.

Note for multi-party consent states: If you are calling from a state that requires all-party consent to recording (including California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, or Washington), your use of this Website and initiation of a call constitutes your advance consent to recording.

Call recordings are typically retained for up to 90 days before secure deletion, unless a longer period is required for legal, regulatory, billing, fraud prevention, or dispute resolution purposes.

9. How Long We Keep Your Information

• Call recordings: Retained for up to 90 days before secure deletion, unless a longer period is required for legal, regulatory, billing, fraud prevention, or dispute resolution purposes.
• Call metadata and billing records: Retained for up to 7 years as required for tax and business record-keeping purposes.
• Enquiry details: Retained only as long as necessary to fulfil your request and resolve any related disputes, typically no longer than 30 days unless linked to billing records.

After the applicable retention period, information is securely deleted or de-identified.

10. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. These steps include:

• AES-256 encryption for data in transit and at rest.
• Access controls and multi-factor authentication.
• Vendor due diligence and contractual security obligations.
• Periodic security reviews and staff training.

While we take these steps, no data transmission over the internet is completely secure. You transmit information to us at your own risk.

11. Cookies, Tracking Technologies, and Advertising Pixels

This Website uses cookies and similar tracking technologies, which may include:

• Analytics tools (such as Google Analytics) that collect information about how you interact with the Website.
• Advertising pixels (such as Google Ads conversion tags and Meta Pixel) used to measure ad performance and, where applicable, to serve relevant ads on third-party platforms.
• Call tracking scripts that associate your session with a phone call for lead attribution purposes.

Under the California Consumer Privacy Act (CCPA/CPRA), sharing data with analytics and advertising vendors for cross-context behavioural advertising purposes may constitute “sharing” of your personal information. California residents have the right to opt out of this sharing (see Section 12).

Global Privacy Control (GPC): If your browser or device sends a GPC signal indicating you wish to opt out of the sale or sharing of your personal information, we will treat that signal as a valid opt-out request in accordance with California law.

You can manage or block cookies through your browser settings or by enabling GPC in a supported browser. Some features of the Website may not function correctly if cookies are disabled.

12. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

California Residents (CCPA / CPRA):

• Right to know what personal information we collect, use, disclose, or sell.
• Right to delete your personal information (subject to certain exceptions).
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of your personal information.
• Right to limit use of sensitive personal information.
• Right to non-discrimination for exercising your privacy rights.

Virginia, Colorado, Connecticut, Texas, and Other State Residents:

• Right to access personal information we hold about you.
• Right to correct inaccurate personal information.
• Right to delete your personal information.
• Right to data portability.
• Right to opt out of targeted advertising or profiling.

To exercise any of these rights, contact us using the details in Section 21. We will respond within the timeframe required by applicable law (typically 30–45 days). We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.

13. Data Breach Notification

We maintain a data breach response procedure. If a data breach occurs affecting your personal information, Bedrok Media will notify affected individuals and relevant state authorities as required by applicable US state breach notification laws, without unreasonable delay.

14. Direct Marketing and CAN-SPAM Compliance

We may contact you about tree service related services or promotions via SMS, email, or phone where you have consented to this. This marketing consent is separate from your service request and can be withdrawn at any time without affecting the processing of your original enquiry.

In compliance with the CAN-SPAM Act, all commercial emails we send will:

• Clearly identify Bedrok Media LLC as the sender.
• Include our physical mailing address: 1309 Coffeen Ave STE 18895, Sheridan, Wyoming 82801.
• Contain a clear and functional opt-out mechanism in every message.
• Not use deceptive subject lines or sender information.

To opt out of marketing communications:

• Reply “STOP” to any SMS.
• Click “unsubscribe” in any marketing email.
• Email us at admin@bedrokmedia.com.

We process opt-out requests within 10 business days as required by the CAN-SPAM Act, and typically within 3 business days.

15. Do Not Call Compliance

Bedrok Media maintains an internal Do Not Call (DNC) list. If you request not to be contacted by phone, we will add your number to our internal DNC list and will not call you for marketing purposes.

Local Operators who receive your contact details through this Website are independent businesses responsible for their own compliance with the National Do Not Call Registry and applicable state DNC laws. By submitting your information, you are providing express written consent to be contacted by Local Operators in connection with your service request, which may override standard DNC protections for that specific enquiry.

To be added to our internal DNC list, contact us using the details in Section 17.

16. Children’s Privacy (COPPA)

This Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. We also do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. If you believe we have collected information from a child under 13, please contact us immediately at admin@bedrokmedia.com.

17. California “Shine the Light” Disclosure

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their own direct marketing purposes.

We share your contact information with Local Operators who may contact you directly about their tree services. These Operators are independent businesses and may conduct their own marketing communications in connection with your service request.

California residents may request a list of the categories of personal information disclosed and the categories of third parties to whom it was disclosed by contacting us at admin@bedrokmedia.com with the subject line “Shine the Light Request.” We will respond within 30 days.

18. Data Retention Schedule

• Call Recordings: Up to 90 days, then securely deleted. Extended if required for legal, billing, fraud, or dispute resolution purposes. Deleted earlier on request where no outstanding legal or billing matter exists.
• Call Metadata and Billing Records: Up to 7 years for tax and business record-keeping purposes.
• Enquiry Details (name, phone, address, service description): Up to 30 days, or until the service request is fulfilled and any dispute resolved.
• Marketing Consent Records: Retained for the duration of the marketing relationship plus 3 years, to evidence consent in the event of a complaint.
• Opt-Out Records (DNC and STOP lists): Retained indefinitely to prevent re-contact.

After the applicable retention period, information is securely deleted or de-identified in a manner that prevents reconstruction.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this policy shows when it was last changed. Material changes will be notified via a prominent notice on the Website or by email where we hold your contact details. Your continued use of the Website after changes take effect constitutes acceptance of the updated policy.

20. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, United States. Any dispute relating to privacy or this policy will be subject to binding individual arbitration in Wyoming under the terms set out in our Terms of Service.

21. Contact Us

For privacy requests, complaints, or questions about this policy, contact: